Return and Refund Policy

Effective Date: 15 Sep, 2024

At B-Unique Collections, we strive to provide high-quality products and ensure customer satisfaction. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return and refund policy below:

Returns

We accept returns within 30 days of the original purchase date. To be eligible for a return, the item must be in its original condition, unused, unwashed, and with all original tags and packaging intact.

Non-Returnable Items:

  • Perishable goods (such as food, flowers, or magazines)
  • Custom or personalized items
  • Final sale items
  • Gift cards
  • Downloadable software products

Return Process:

  1. Contact Us: Before returning your item, please contact us at [Insert customer service email or phone number] to initiate the return process. You will need to provide your order number and details of the product you wish to return.

  2. Shipping: Once your return is approved, we will provide you with instructions on how and where to send the item. Please note that return shipping costs are the responsibility of the customer unless the product was damaged or defective upon arrival.

  3. Inspection: After we receive your returned item, we will inspect it to ensure it meets our return conditions. If the item is approved, we will proceed with the refund.

Refunds

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In certain cases, only partial refunds may be granted (e.g., if an item is returned with obvious signs of use, missing parts, or not in its original condition).

Exchanges

We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact us at info@b-uniquecollections.com.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you have done this and still have not received your refund, please contact us at info@b-uniquecollections.com.

Shipping Costs

Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund (unless the return is due to our error, such as receiving a damaged or defective item).

Contact Information

If you have any questions about our return and refund policy, please contact us at:

B-Unique Collections
Email: info@b-uniquecollections.com